My new favorite show lately is Airline, on Mondays on A&E. It seems to be a fair look at Southwest Airlines -- sometimes they are right, and sometimes the customer is right. Most of the time, the customer rants and raves and is a complete fool.
I have watched:
> Countless drunks be sent away because you can't fly when you are drunk. The best is when they are sent away and go "sober up" at the bar.
> A woman try to convince the airline that it was ok to let her expletive-yelling oxygen-tank-breathing mother fly, because it was so important to the mother. When the airline said they couldn't let an oxygen tank on board, the concerned daughter said "well you guys are going to have to take care of her and get her back to the hospital then". When that was rejected, they all left the airport ... the 10-year old grandson yelling about suing the airline.
> Southwest employees handle re-routing passengers during last year's blackouts.
> I cried as an employee helped a man with Alzheimer's disease clean himself up after an accident.
> Customers berate, yell at, and threaten Southwest employees who are just trying to do their job.
Watch Airline if you get a chance!
